REFUND OF RM10

As announced in the Star on 23 April 2006, for those who had bought AirAsia tickets before 23 March 2006 and traveled from LCCT to international destinations from 23 March 2006 onwards would get RM10 refund from the airport tax they paid.

Not many people are aware of this. Not many people would bother to go through the hassle of getting back RM10. Not many people know how to go about it to get the refund.

“Ah?? Must go to LCCT to collect the money ah?”

“Ah?? How to make phone calls? They never picked up the phone?”

“Ah? Have to write letters one ah?”

Not to worry, Ms Gina is here to help.

It was WY’s sis, Viv who told me about this. After gone through so much hassle, she had come up with the appropriate numbers to call; as even AirAsia staffs themselves were not fully aware of such refund. Viv was being passed like a ball from one person to another (Well, this is a common practice within the Malaysian’s customer service) till the line went dead. Determined not to let all these goons do this to her, she finally got hold of a person who knew something about this (phew!) and advise her on how to go about it.

First of all, please get the booking numbers at hand, the flight details and which credit card you use to make the purchase.

Then call this number 03-7651 2222. (Macam nombor talipon polis je??)

You will be put on hold like… forever. You have to be patient to do this. I did this on weekend when I was free and cukup tidur, so I wouldn’t end up pissed.

Then, when someone finally answered the phone, please ask for En. Razak (he is going to kill me for this!! But he is one nice man!! Super nice!) or any other person in charge to refund tax RM10. Give your details to him/her – if you don’t have the booking numbers, then you will need to give him/her your credit card number. Booking numbers would ease their tracking and this would help to expedite the refund.

I was advised that the refund would either be credited back to my respective credit cards or maybe, if I would like to, I could use the refund to offset future tickets prices… I opted for the former.

Wah.. I could be getting RM200 back!

We have to be patient though. They estimated a timeframe of 1 – 2 months before they could credit back the amount to the credit cards.

I wrote to them after the conversation to cactempstaff@airasia.com and listed down my booking numbers, duration of travels, name of guests, etc. Kiasu mah!

So, good luck!

Thanks to Viv!

Please note that this refund is only applicable for international flights.